What Is BillMatrix Charge on Bank Statement | Explained

Have you ever scrutinized your bank statement only to be puzzled by a line item that reads “BillMatrix”? If so, you’re not alone. In this article, we’ll unravel the mystery behind the BillMatrix charge on your bank statement, addressing common questions and shedding light on this financial transaction.

Read Epoch Charge on Bank Statement.

What is BillMatrix? 

BillMatrix is a versatile payment processing service that operates as an authorized partner for various companies, notably Entergy. Its primary role is to facilitate and streamline bill payments for consumers. Serving as a liaison between consumers and service providers, BillMatrix allows users to make payments using a variety of methods, such as credit and debit cards, ATM cards, and electronic checks. This flexibility ensures that customers can choose the payment method that suits them best, making the entire billing process more convenient.

What is BillMatrix on my bank statement?

If you find a charge from BillMatrix on your bank statement, it is likely a reflection of a recent payment you made through their services. Companies like Entergy often utilize BillMatrix as a secure and efficient means for customers to settle their bills. This charge indicates the successful processing of your payment through BillMatrix, simplifying the payment process for both consumers and service providers.

What is BillMatrix on my bank statement?

Is BillMatrix safe to use?

Absolutely. BillMatrix prioritizes the security of your financial information. As an authorized partner of companies like Entergy, it adheres to stringent security measures and employs secure payment gateways. The collaboration between these companies and BillMatrix is a strategic move aimed at providing consumers with a seamless and secure payment experience. You can trust BillMatrix to handle your transactions with the utmost care, ensuring the confidentiality and integrity of your sensitive information.

What Is the BillMatrix Bank Charge?

The BillMatrix charge on your bank statement is typically a nominal convenience fee associated with using their payment processing service. This fee covers the operational costs of facilitating secure and efficient transactions. While it may seem like an additional expense, it contributes to the convenience and ease of settling bills through platforms like myEntergy.com/MakePayment or over the phone.

Why do I have a charge from BillMatrix? 

If you’re wondering why there’s a charge from BillMatrix, it is directly tied to a recent transaction where you utilized their service to make a payment. The fee associated with this charge ensures the smooth processing of your payment, allowing you to conveniently settle bills without the hassle of traditional payment methods.

Does BillMatrix charge for taking my payment? 

Yes, BillMatrix does charge a convenience fee for processing your payment. This fee, although nominal, plays a crucial role in covering the operational costs associated with providing a secure and efficient payment processing service. It’s a small price to pay for the added convenience and flexibility offered by BillMatrix in handling your financial transactions.

How Does the BillMatrix Charge Appear on the Bank Statement? 

Understanding how the BillMatrix charge appears on your bank statement is essential for transparency. Common variations in the description of this charge include:

  • BillMatrix
  • BillMatrix Payment
  • Entergy Bill Payment via BillMatrix
  • Payment to BillMatrix
  • BillMatrix Convenience Fee
  • Service Charge – BillMatrix

These entries may slightly differ based on your bank’s statement format, but they consistently reference BillMatrix and the associated convenience fee.

How do I cancel BillMatrix? 

Here’s a more accurate explanation:

Cancelling BillMatrix depends on how you’re using it:

  • As a payment processor for a specific company: You generally cannot directly cancel BillMatrix itself. Instead, you need to contact the company you’re paying through BillMatrix (e.g., utility provider, credit card issuer). Their website, app, or customer service can guide you on canceling automatic payments processed through BillMatrix.
  • As a standalone bill pay service: If you use BillMatrix to pay multiple bills directly, you can contact BillMatrix customer service at 1-800-967-9649 or BillMatrix@fiserv.com. However, they might still direct you to the individual billers for specific cancellation instructions.

Reaching out to both your bank and BillMatrix isn’t always necessary:

  • If you only want to cancel automatic payments for a specific biller using BillMatrix, contacting that biller directly is sufficient.
  • If you solely use BillMatrix for standalone bill payments and wish to stop completely, contacting BillMatrix directly might be enough.

Here’s a revised approach:

  1. Identify how you’re using BillMatrix: Are you paying individual bills through them or using a specific biller that utilizes BillMatrix as a processor?
  2. Based on your answer, follow the appropriate step:
    • Specific biller: Contact that biller’s customer service or search their website/app for BillMatrix cancellation instructions.
    • Standalone BillMatrix: Contact BillMatrix customer service directly.
  3. Keep a record: Note the date, time, and representative you spoke with for future reference.

How to Prevent Unauthorized BillMatrix Bank Charges

How to Prevent Unauthorized BillMatrix Bank Charges
  1. Regularly Review Your Bank Statements:

Set aside time to carefully review your bank statements regularly. This proactive approach allows you to quickly identify any unfamiliar or unauthorized charges.

  1. Keep Records of Your Transactions:

Maintain a comprehensive record of your transactions, including payment confirmations from BillMatrix. These records serve as a reference in case of any discrepancies.

  1. Protect Your Personal Information:

Safeguard your personal information when making online transactions. Be cautious about sharing sensitive details, and ensure the security of your payment information.

  1. Contact Your Bank and BillMatrix:

In case of any discrepancies or unauthorized charges, promptly contact both your bank and BillMatrix. Clear communication is crucial in resolving issues and ensuring a secure financial environment.

  1. Set Up Account Alerts:

Leverage account alerts provided by your bank. These alerts notify you of any transactions, providing an additional layer of security against unauthorized activities.


In conclusion, the BillMatrix charge on your bank statement is simply a reflection of the convenience and efficiency offered in bill payments through their service. Understanding this charge’s nature and following preventive measures can ensure a smooth financial experience. If you have any concerns or questions, don’t hesitate to reach out to both your bank and BillMatrix for assistance. Stay informed, stay secure.

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